My laptop crashes as soon as it starts up. Can you help?

The problem started when I shut down my computer (IBM laptop, several years old) after installing the free trial of Zone Alarm. When I restarted it next, I was presented with the Blue Screen of Doom. Details as follow:

1. Power button is pressed.

2. Windows loads normally.

3. Network login (Ctrl+Alt+Delete), followed by accepted login with correct username and password. Workstation only, as always.

4. AVG Free (my preferred antivirus) updates before anything else loads.

5. Desktop icons appear.

6. Icons begin to load in tray.

7. Blue screen appears, computer restarts.

The STOP stuff is given as a string of numbers that I, having no experience with programming, am completely confused by.

Multiple restarts have the same effect, with varied times on the desktop, but I still am unable to bring up a program or sometimes even the Start menu before the blue screen appears.

Help please?

My laptop crashes as soon as it starts up. Can you help?antispyware

I have had the same problem on my customers' computers. This sounds like a hardware/software conflict with your operating system(windows). I can't give too much advice, since I would need to investigate but basically you would need to remove the hardware/software that is causing the conflict. If this is not possible (mainboard conflict) or takes too much time to remove the hardware/software, I would just reformat the hard drive and re-install the operating system. 9 times out of 10 I end up doing that because it is a waste of time to try and figure out what went wrong where. Keep in mind though, that when you re-install the operating system, there is a great chance that this could happen again. In that case, I would suggest getting a newer computer to save yourself the grief in the long run.

My laptop crashes as soon as it starts up. Can you help?best antivirus software

start up in safe mode (how you do this depends on the computer but it usually del or one of the F keys). Then uninstall zone alarm. I have it on my l laptop and it works fine but it sounds like that's your problem. The safe mode should keep it from strarting when you boot up.